I went to a training this week and one of the things that we talked about was the lack of the use of the word “no” when confronted with a choice. That is not to say that we don’t have other ways to express our refusal but they are generally softer ones: “I would love to but …” “Sorry, I’ve got to do …” We don’t want to hurt anyone’s feelings so we find ways to sugar coat our negative expressions. This can create problems. At one point in my life I had some acquaintances who were building a multi-level marketing business and had finally gotten to my name. During…